If you notice issues with your trading platform freezing, lagging, or other platform functionality problems affecting your trading, we're here to help.
Platform Issue Escalation Steps:
Please get in touch with our Support Team and provide the following information:
- Behaviors Experienced:
- i.e., lagging, freezing, unable to exit positions
- Account Number Impacted
- Date & Time the issue occurred
- Which platform
- Any screenshot or recordings that you're able to provide